If you received your product and the package is damaged, please contact Customer Service within 2 days of receipt. Customer Service will issue a pre-paid return label and a replacement product will be issued; products must be returned within 10 days of receiving the return label.
Articles in this section
- What is the meaning of the light indicators?
- How should I use BewellConnect Electrode Pads?
- What intensity level should I set my MyTens to?
- GET STARTED: How do I get started with MyTens
- Is it possible to upgrade MyTens (1 pair of electrodes/1 channel) to a MyTens Pro (2 pairs of electrodes/2 channels)?
- What do I do if my device stops working?
- When will my order ship?
- What do I do if my package arrives damaged?
- Can I return my device?
- How do I contact Customer Support Service in the US?